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CYB 112

Windows® Enterprise Desktop Support Technician


CYB 106
CYB 107
CYB 110
CYB 112
CYB 117
CYB 130
CYB 206
CYB 207
CYB 215
CYB 216
CYB 220
CYB 225
CYB 226
CYB 240
CYB 271-274

CYB 112 Windows® Enterprise Desktop Support Technician


This course maps to Microsoft Windows® Certification exam 70-685 Windows® 7 Enterprise Desktop Support Technician. Topics include resolving IP connectivity issues, understanding workgroup and active directory, troubleshooting startup problems, hardware issues, Internet Explorer issues, mobile connectivity problems, printer issues, dealing with software issues, and understanding and dealing with performance issues as well as security issues. This is a required course in the Cyber Security degree program, is also appropriate for students pursuing the CSS degree, and for those interested in supporting the Windows® 7 environment.

In combination with CYB 117 Windows® 7 Configuration (70-680), this course helps prepare you to take the exam for the MCITP: Enterprise Desktop Support Technician on Windows® 7 certification.


  • Prerequisite: None
  • Hours: 4
  • Credits: 4


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