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Professional Medical Call Center Representative

Career Skills Academy

Program Overview

This program is designed to prepare students for the role of professional medical call center representative. The program teaches principles and processes for providing successful customer service in a medical organization. This includes customer needs assessment, meeting quality standards and evaluation of customer satisfaction. Administrative and clerical procedures such as data entry, word processing, keyboarding, Microsoft Office, managing files, telephone systems and other office procedures.  A module dedicated to medical terminology will be included in the course. Communication skills, organization skills and the importance of attitude and professionalism will also be covered.

Online Program

This program will take place online. Students will have to log in at specific dates/times to complete their assignments.

DATES: September 8 - December 21, 2020 (15 weeks)

DAYS: TBD

TIME: TBD

FEE: $ 2,750

COURSE NUMBER: MCC 500 070

LOCATION: Online

For more information please contact Career Skills Academy at csa@sunyrockland.edu or 845-574-4518.