Student Grievance Procedure
Student Grievance Procedure
The student should take the following steps to resolve a perceived grievance with a faculty or staff member:
Step A. Within 14 days in which a perceived grievance has been identified, the student should report to the appropriate cluster chairperson, where information regarding procedures will be given.
Step B. The student should meet first with the faculty of staff member to attempt to resolve the perceived grievance.
Step C. If the student is unable to meet with the faculty or staff member or has not been able to resolve the grievance satisfactorily, the perceived grievance may be discussed in a meeting with the faculty or staff member's immediate supervisor.
Step D. If, after the meeting with the faculty/staff member and/or the immediate supervisor, the problem has not been resolved to the satisfaction of the student, the student should report to the Dean of Student Personnel Services. This must be done within 30 days of the initial contact with the cluster chairperson.
Step A. The Office of the Dean of Student Personnel Services will provide counsel to the student regarding the grounds for the grievance.
Step B. The Dean of Student Personnel Services will attempt to resolve the problem through informal meetings and mediation with the student, faculty or staff member, and immediate supervisor and/or appropriate administrative officer.
Step C. If the grievance is not resolved through the steps outlined in Step B, the Dean of Student Personnel Services shall present the student's documented written grievance promptly to the faculty or staff member and/or immediate supervisor. A written response shall be communicated to the Dean of Student Personnel Services by the faculty or staff member.
Step D. The Dean of Student Personnel Services will advise the student of the faculty or staff member's response. If the grievance is not resolved to the satisfaction of the student, the Dean of Student Personnel Services will determine whether there is an appropriate basis for an appeal which would entail convening the Student Grievance Committee. The decision of that office on whether to grant an appeal is final.
The Student Grievance Committee
The Dean of Student Personnel Services will convene this Committee in consultation with the Vice President of Student Development. The Dean of Student Personnel Services will designate a Chairperson of this Committee.
An ad hoc committee consisting of:
- One student (from the same academic department as the aggrieved student)
- One student (from a different academic department)
- One full-time faculty or staff member (from the same department where the grievance occurred)
- One full-time faculty or staff member (from a different academic department)
- One representative from the appropriate administrative office
The Student Grievance Committee shall have the responsibility of rendering a decision on the grievance. To this end, written and oral statements may be initiated or solicited from the principals in the grievance and/or from other observers who can provide pertinent information. In addition, each principal in the grievance may have an advocate at the hearing. This advocate may not be a member of the legal profession.
When all the information pertinent to the case has been presented to the Committee, the Committee will convene without the principals in attendance to discuss the case and render a decision. The recommendation of the Committee will be presented in writing to the Dean and to the appropriate divisional Vice President.
Step A. The Dean and the appropriate divisional Vice President shall review the recommendations of the Student Grievance Committee and, if found to be complete, reasonable, and just, the results shall be binding on both principals.
Step B. If there is some cause to question the recommendation proceedings of the Student Grievance Committee, the divisional Vice President may send his/her statements of concern in writing back to the Committee for deliberation and resolution. The Committee shall promptly resubmit its findings in writing to the divisional Vice President who shall make a final decision which shall be binding upon both principals.
Step C. The final decision and supportive rationale will be communicated in writing by the Vice President to the principals and to the chairperson of the Student Grievance Committee. This constitutes the final step in the resolution of the grievance within the institution.