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Information Technology Maintenance Policy

Approved by the Board of Trustees of the Rockland Community College on April 30, 2020

To protect the RCC environment from cyber-attack and keep our technology network and systems current and supported, Information Technology Services (ITS), installs routine patches and upgrades. The intent of the IT maintenance window is to reserve time when enterprise systems/services can be taken off-line for non-emergency maintenance. When scheduling maintenance our goal is to perform it during a time where activity is at its lowest to cause minimal disruption to the campus community.

Hosted Maintenance: The systems listed below are hosted off-campus by third party providers. These systems are subject to the maintenance schedules of the hosting providers. They will often not be impacted when maintenance is performed to campus systems. When maintenance is planned by the provider ITS will communicate the maintenance plan to the campus community.

  • myRCC
  • Blackboard
  • Google Suite (Gmail & Google Drive)
  • 25 Live (R25)
  • Banner


ITS wishes to establish the following maintenance policy for campus based technology:

Standard Maintenance: Wednesday’s from 10pm to Thursday 1am. The use of this standard maintenance period would be announced a week in advance, to allow time for feedback, and used only if there are no major conflicts with campus activities.

Extended Maintenance: There will be times when a larger maintenance window between Friday and Sunday are needed to allow time for larger more complex upgrades. In these cases, planned system downtime will be announced in advance with information provided on the services affected.

Emergency Maintenance: There may also be cases where emergency maintenance may be required to resolve a serious performance or security issue. In these cases, ITS will provide as much notice as possible to the campus community.